Your outpatient appointment

When your GP refers you to the MSG, we aim to make an appointment for you within the contract waiting times. We will write to you with the time and date, and any information you need to know.

If you can’t attend your appointment, please let us know as soon as you can.

We run our clinics at Alexandra House and Mill House at the MSG or at the Princess Elizabeth Hospital. Your appointment letter will let you know where you need to go.

There’s car parking for patients next to Alexandra House, with designated disabled parking spaces close to that building and to Mill House.

Please take a lateral flow test (LFT) before your appointment and remember to wear a mask.

If you have any questions or concerns ahead of your appointment, please call 238565 and we will be happy to help.

Click here to view a map


Chaperones

Our policy is that a chaperone should be present during any intimate examination, and we have members of staff who are trained to undertake this role. 

The chaperone serves as a witness for both the patient and the healthcare professional during a medical examination or other procedure.

You can say if you don’t want a chaperone, and this decision will be recorded in your medical notes. But if your healthcare professional is unwilling to examine you or carry out a procedure without a chaperone being there, we will need to postpone your appointment until we can resolve the issue.

Out of hours

If you have a healthcare concern outside normal office hours or a medical emergency at any time, you should contact your GP surgery or the Emergency department (ED) at the Princess Elizabeth Hospital. They will involve our on-call MSG consultants if necessary. The usual charges will apply when visiting your GP or ED.