My medical records

As a patient or the legal guardian of a patient you are entitled to ask to see your medical records. At the MSG we look after your outpatient notes in our medical records department, a secure environment at Alexandra House.

Any hospital treatment and results including xrays is recorded in your inpatient notes which are held at the Princess Elizabeth Hospital. To request your inpatient notes please contact the medical records department at Health and Social Care, Princess Elizabeth Hospital, Le Vauquiedor, St Martin’s, GY4 6UU.

To request your outpatient notes please complete the patient notes request form or email info@msg.gg. We aim to provide these to you within 30 days.

We will provide the medical records as photocopies or by email upon request. However, if this involves a disproportionate effort on our part (because of the volume of the notes), then we will let you know and give you the following options:

  • Wait for longer than the standard 30 working days
  • Choose a data range or specific area from your notes
  • Visit Alexandra House and view your notes personally under the supervision of a member of staff.

Please note that we will require photographic ID to release your notes.

While we are happy to provide you with copies of the information you request, we reserve the right to charge a flat fee of £25 if the request is considered to be ‘manifestly unfounded or excessive’. We will make every effort to provide you with a satisfactory form of access or summary of information if suitable.


Subject access requests

A Subject access request relates to all information held about you by the MSG. This includes emails, finance department records, and a copy of your patient registration form if we have one on file.

To make a Subject access request email info@msg.gg or download this form.

We will ask you to provide proof of address such as a utility bill or bank statement from the past three months and for adequate personal identification (see Subject access information pamphlet at www.dataci.gg). We accept certified photocopies of personal identification.

The details you provide on the form may be used to update the records we hold, if appropriate.

For our Privacy notice, please click here.