Services
Non-contract services
- Advanced cardiac monitoring with Zio iRhythm
- Advanced health & wellbeing assessment
- BRCA genetic testing service
- Child health & wellbeing assessment
- Cosmetic procedures
- Hyperhidrosis (excessive sweating)
- IVF support package
- Orthopaedic & sports injury clinic
- Physiotherapy
- Private menopause care & HRT
- Weight loss
Heidi
What is Heidi?
The MSG is introducing Heidi, a new smart AI assistant that helps doctors by taking notes during patient visits. From the notes, it can automatically create documents, such as referral letters and patient summaries, which the doctor checks and signs off.
This helps our consultants save time, focus more on their patients, and handle documentation efficiently.
Click on the links for more information.
You can view our privacy policy here - Privacy Policy - MSG
You shouldn’t notice any difference as Heidi is just there in the background. On the plus side, you may find it’s easier for your consultant to focus on you as they are not having to turn to their computer or paper to make notes.
Yes of course. Just let the doctor know at the start of your appointment.
Every clinic room has been fitted with pod microphones which are switched on when Heidi is in use.
The consultant presses ‘Start’ and Heidi then captures every relevant detail. The consultant can then choose their preferred template, and Heidi will create the document which the consultant checks before it goes out.
No. It is not used for medical advice. The doctor who sees the patient is fully responsible for the advice they give.
Every letter generated by Heidi will be reviewed by the doctor who carried out the consultation before they sign it off.
They are held within a separate network, which is isolated within the MSG (air gapped) so that it is incapable of connecting wirelessly or physically with other computers or network devices.
After 60 days they are automatically deleted.
Processing a medical consultation is just about the most private thing an AI can do. So Heidi has very robust privacy and security measures to safeguard sensitive medical data.
Heidi was created and built by clinicians who understand the real day to day tasks that a clinician undertakes, and who were passionate about freeing doctors from non-clinical work so they could focus on their patients and enjoy fulfilling careers in medicine. It was launched in February 2024 and now supports clinicians around the world in more than one million consultations a week.
If you'd like to give feedback, please email customercare@msg.gg