PO Box 113, Alexandra House, Les Frieteaux, St Martin's, Guernsey, GY1 3EX
01481 238565 Click here for full contact details »

Link to MSG Privacy Policy

Your Medical Records

All patients are entitled to see their medical records held by the Medical Specialist Group; if you wish to do so, please call 238565.

Outpatient Notes

The Medical Specialist Group has its own medical records department which is retained in a secure environment at Alexandra House. These notes are specific to your outpatient visits and are referred to as Outpatient Notes. Any hospital treatment will be recorded in your notes at the Princess Elizabeth Hospital and are referred to as Inpatient Notes.

Access to Outpatient Notes

Patients can request access to their medical records and requests should be made in writing to the Clinical Governance Manager. We aim to provide these to you within 30 days of receipt of your request.

Click here to download the Patient Notes Request Form.

Wherever possible the release of medical records will be provided in the form of photocopies. However, should this prove too onerous and the supply of such copies is not possible or would involve a disproportionate effort on the part of the Group as Data Controller, then the patient/legal guardian of the patient, will be advised of the difficulties involved and be given the following options:

  1. Waiting for a longer period than the standard 30 working days
  2. Choosing a data range or specific area that they particularly require
  3. Visiting the Group’s premises and viewing their notes personally under the supervision of a member of the Group’s staff.

Please note that The Medical Specialist Group will require photographic ID on collection.


While in most cases we will be happy to provide you with copies of the information you request, we nevertheless reserve the right to charge a flat fee of £25 if the request is considered to be “manifestly unfounded or excessive”.   However we will make every effort to provide you with a satisfactory form of access or summary of information if suitable.

Subject Access Requests

Please note that a Subject Access Request relates to all information held about you by the Medical Specialist Group.

Should you wish to make a Subject Access Request your application can be submitted in person or by post downloading the form by clicking here.

If submitting your application by post, you will also be required to send proof of address such as a utility bill or bank statement dated within the past three months and containing your current address. You will be required to produce adequate personal identification (see Subject Access information pamphlet for details found on the Data Commissioners website at www.dataci.gg). Certified photocopies of personal identification are acceptable.

The details provided on the form may be used to update the records held by the Medical Specialist Group, if appropriate.

Privacy Policy

For our Privacy Policy, please click here.


Have you considered private treatment?

Learn more about going private

If you have private health insurance or wish to pay directly for private patient care, you can ask your GP to refer you to the Medical Specialist Group as a private patient or you can ring us to request to be seen on a private basis.

  • Flexible Outpatient Times
  • Flexible Operating Dates
  • Access to Treatments not covered by the States Contract
Learn more about going private »