PO Box 113, Alexandra House, Les Frieteaux, St Martin's, Guernsey, GY1 3EX
Telephone:
01481 238565 Click here for full contact details »

Link to MSG Privacy Policy

Care Pathway

 

First contact with the Medical Specialist Group

Patients covered by the States Contract need to be referred to the Medical Specialist Group by their General Practitioner, while self-paying patients can refer themselves directly. Private healthcare insurance policies vary and so patients will need to check their policy to see if they can refer themselves directly or whether they need a GP referral.

However you are referred to us, you still have the option to consider the benefits of going private, details of which are available under here.


Out-patient Information

When your GP decides to refer you to the Medical Specialist Group, they will write to us accordingly; we will then allocate an appointment for you, according to the contracted waiting times outlined above. We will send you written confirmation of your appointment time and date, together with any information you will need to know.


Where is the Medical Specialist Group?

The Medical Specialist Group operates from two buildings, Alexandra House and Mill House, which are situated at Les Frieteaux, St Martin’s; we also run some clinics at the Princess Elizabeth Hospital. Your appointment letter will advise you which location to attend for your consultation.

A free car-park for patients is available adjacent to Alexandra House, with designated disabled parking spaces close to that building and to Mill House.

If you have any questions or concerns ahead of your appointment, please call 238565 and we will be pleased to help and reassure you accordingly.

Click here to view a map


Cancellations

If you are unable to attend a scheduled appointment at the Medical Specialist Group, please notify us at the earliest opportunity (failure to do so may incur a penalty).


Chaperones

The Medical Specialist Group is committed to providing an environment in which both patients and health care professionals can be confident that best practice is being followed and that patient safety is of paramount importance.

A chaperone is a person who serves as a witness for both the patient and the health care professional during a medical examination or other procedure.

It is the Medical Specialist Group’s policy that a chaperone shall be present during any intimate examination – and we have members of staff who are trained to undertake this role.

A patient may retain the right to decline the presence of a chaperone if they wish – and this decision will be recorded in their medical notes accordingly.

However, if the health care professional is unwilling to carry out the examination or procedure without a chaperone being present, it will be necessary to postpone your appointment until the matter is resolved.


Out of Hours

If you have a healthcare concern outside of normal office hours or a medical emergency at any time, you should contact your GP surgery or the Accident and Emergency department at the Princess Elizabeth Hospital. They will involve on-call Medical Specialist Group consultants if necessary.

You will be billed by Primary Care for this.


After your first appointment – the next step

If you require further treatment or surgery after your initial consultation, and once you have made a decision on how that will be funded (contract or private), your pathway under our care will be explained to you by your consultant.

Have you considered private treatment?

Learn more about going private

If you have private health insurance or wish to pay directly for private patient care, you can ask your GP to refer you to the Medical Specialist Group as a private patient or you can ring us to request to be seen on a private basis.

  • Flexible Outpatient Times
  • Flexible Operating Dates
  • Access to Treatments not covered by the States Contract
Learn more about going private »