PO Box 113, Alexandra House, Les Frieteaux, St Martin's, Guernsey, GY1 3EX
01481 238565 Click here for full contact details »

Link to MSG Privacy Policy

Privacy Policy

Copying and distribution of all site material including but not limited to brand, images and textual information, is expressly forbidden.


Whilst we have taken reasonable steps to ensure the information and data shown on this website is correct and accurate, we do not accept responsibility for any omissions or errors contained herein. Furthermore, we cannot be held responsible for inaccuracies of other information accessed through hypertext links used on this website.

Information collection and use – What Information do we collect about you?

The information we collect about you includes personal data (eg: name, contact details, date of birth etc.) and special categories of sensitive personal data (eg: Race, Ethnic Origin, Politics, Religion, Trade Union Membership, Genetics, Biometrics, Health, Sex Life and Sexual Orientation).

Who do we collect information about you from?

We may collect information directly from you either verbally or in writing. We also collect information from your General Practitioner and other healthcare professionals either within Guernsey or elsewhere. We may receive information about you from the Committee for Health and Social Care. We occasionally receive information about you from other States of Guernsey departments (eg: Committee for Education, Sport and Culture, Committee for Employment and Social Security ) or from other organisations, such as health insurers.

How do we use information about you?

We use the information we collect about you to provide healthcare advice and treatment. In addition, we use the information as part of our joint governance processes with the Committee for Health and Social Care to investigate complaints and clinical incidents. We also use the information for billing purposes for any services not funded by the secondary healthcare contract.

We may use the information we collect for the protection of vulnerable individuals (adult and child safeguarding) and as other law requires.

If we do not collect this data about you, then we may not be able to provide you the healthcare you require. We may use the information we hold for direct marketing purposes but do not share your information with others for this purpose.

Who do we share your information with?

To provide the advice or medical treatment you require we often need to share the information we collect about you with the Committee for Health and Social Care, your General Practitioner and other healthcare organisations within Guernsey or elsewhere.

We may share your information with your insurance company for the purposes of billing, and with our insurance companies or legal advisors for the purposes of managing complaints or clinical incidents. We sometimes share your information with other clinicians not directly involved in your care to provide expert advice for the purposes of clinical care and the management of complaints or incidents.

We may occasionally share information with Education, Social Services or the Police for the protection of vulnerable individuals (adult and child safeguarding) and as other law requires.

Children’s information

This policy applies equally to both adults and children’s information.

Transfer of Information to other countries

We may need to transfer your information outside Guernsey to other jurisdictions including United Kingdom and other countries within the European Economic Area. These countries have equivalent Data Protection Laws. Outside of the United Kingdom and EEA countries we do not transfer your information to other countries without your consent.

How long do we keep your data?

We will delete your data after a period of time if it is no longer required. There are different legal requirements and professional guidelines about keeping certain kinds of records to which we adhere, some examples of which are shown below:

Maternity Records Records need to be kept for 25 years after the birth of the last child or 8 years after the person’s death if earlier
Children and Young People Records will be retained until the person’s 25th birthday or if the person was 17 at the conclusion of treatment until their 26th birthday or until 8 years after the person’s death if sooner
General Health Records 8 years after conclusion of treatment
Financial Records 7 years

Your Rights

All patients are entitled to see their medical records held by the Medical Specialist Group. A form entitled ‘Outpatient Records Request Form’ is available on our website or by clicking here.

If you require a copy of all data we hold about you (which may or may not be restricted to your medical records), you are entitled to make a Subject Access Request. The relevant form is also available on our website or by clicking here.

Please contact us if you wish to: –

  • receive a copy of all information we hold
  • correct any errors in the information we hold
  • request erasure, restrictions on how your data is processed or object to processing

Please note: – that your insurer cannot force you to make a subject access request if all that is required is a Doctor’s Report. Be aware that this is your data and insurance companies are not entitled to request all of your data.

If you are leaving the island and wish for your outpatient notes to be transferred to your new medical practice, the Medical Specialist Group would be grateful if you could register with your new GP/Consultant first and ask them to contact us and request the outpatient notes using the Outpatient Records Request Form.

For more information, please visit our Your Medical Records section on our website.


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We currently use the following third party cookies:

Google Analytics
Google Analytics sets a number of cookies in order to evaluate the use of our site and compile website reports (web analytics).

YouTube (Google)
YouTube videos are embedded on our site. A YouTube cookie is used to provide web analytics in terms of the number of times a video has been watched or shared.

You can find out more information about cookies at www.allaboutcookies.org.


This website contains links to other sites. Please be aware that the Medical Specialist Group is not responsible for the privacy practices of other websites. We encourage users to be aware when they leave our site and to read the privacy statements of other websites.

Acceptance of this Privacy Policy

By using this website you accept our Privacy Policy. If you do not agree, please do not use this website.

Data Privacy

The Medical Specialist Group is registered with the Data Protection Commissioner and is committed to comply with the Data Protection (Bailiwick of Guernsey) Law 2017.

As a medical practice, we will only process (i.e. collect, store and use) personal data in a manner that is compatible with the Data Protection (Bailiwick of Guernsey) Law 2017. This means that we as a Data Controller and Processor will always strive to ensure that we handle personal data fairly and lawfully with justification.

The processing of personal and sensitive data is necessary for medical purposes and is undertaken by:

  1. a) a health professional; or
  2. b) a person who, in the circumstances, owes a duty of confidentiality which is equivalent to that which would arise if that person were a health professional.

“Medical purposes” includes the purposes of preventative medicine, medical diagnosis, medical research, the provision of care and treatment and the management of healthcare services as other legislation may require.

If you would like to read our full Data Protection Policy, please click here.

Further Information

If you would like to understand more about what data is held during your patient journey and where it is held please use the following links:

Secondary Healthcare – Contract Patient Journey

Secondary Healthcare – Private Patient Journey

Secondary Healthcare – GP Referral

Contact Us

If you have any Data Protection questions please contact our Data Protection Officer:

Mrs Allison Dunning     Tel: 01481 238565     Email: mydata@msg.gg

Have you considered private treatment?

Learn more about going private

If you have private health insurance or wish to pay directly for private patient care, you can ask your GP to refer you to the Medical Specialist Group as a private patient or you can ring us to request to be seen on a private basis.

  • Flexible Outpatient Times
  • Flexible Operating Dates
  • Access to Treatments not covered by the States Contract
Learn more about going private »