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Whilst we have taken reasonable steps to ensure the information and data shown on this website is correct and accurate, we do not accept responsibility for any omissions or errors contained herein. Furthermore, we cannot be held responsible for inaccuracies of other information accessed through hypertext links used on this website.
Information collection and use – What Information do we collect about you?
The information we collect about you includes personal data (eg: name, contact details, date of birth etc.) and special categories of sensitive personal data (eg: Race, Ethnic Origin, Politics, Religion, Trade Union Membership, Genetics, Biometrics, Health, Sex Life and Sexual Orientation etc.).
Who do we collect information about you from?
We may collect information directly from you either verbally or written. We also collect information from your General Practitioner and other healthcare professionals either within Guernsey or elsewhere. We may receive information about you from the committee for Health and Social Care. We occasionally receive information about you from other States of Guernsey departments (eg: committee for Education, Sport and Culture, committee for Employment and Social Security etc.) or from voluntary sector organisations.
How do we use information about you?
We use the information we collect about you to provide your secondary care health advice and treatments. In addition, we use the information as part of our joint governance processes with Committee for Health and Social Care to investigate complaints and clinical incidents. We also use the information for billing purposes for any services not funded by the secondary healthcare contract.
We may use the information we collect for the protection of vulnerable individuals (adult and child safeguarding) and as other law requires.
If we do not collect this data about you then we may not be able to provide you the healthcare you require. We do not use the information we hold for direct marketing purposes, and do not share your information with others for this purpose.
Who do we share your information with?
To provide the advice or medical treatment you require we often need to share the information we collect about you with the committee for Health and Social Care, your General Practitioner and other Healthcare organisations within Guernsey or elsewhere.
We may share your information with your insurance company for the purposes of billing, and with our insurance company or legal advisors for the purposes of managing complaints or clinical incidents. We sometimes share your information with other clinicians not directly involved in your care to provide expert advice for the purposes of clinical care and the management of complaints or incidents.
We may occasionally share information with Education, Social Services or the Police for the protection of vulnerable individuals (adult and child safeguarding) and as other law requires.
This policy applies equally to both adults and children’s information.
Transfer of Information to other countries
We may need to transfer your information outside Guernsey to other jurisdictions including United Kingdom and other countries within the European Economic Area. These countries have equivalent Data Protection Laws. Outside of the United Kingdom and EEA countries we do not transfer your information to other countries without your consent.
How long do we keep your data?
We will delete your data after a period of time if it is no longer required. We follow good practice guidelines and details can be found in our ‘Records Retention Policy’. Please ask for a copy of this policy if required.
All patients are entitled to see their medical records held by the Medical Specialist Group.
If you wish to: –
- Receive a copy of all information we hold
- Correct any errors in the information we hold
- Request erasure, restrictions on how your data is processed or object to processing
To receive copies of the information we hold, request corrections of errors or other ‘rights’ listed above please use the Subject Access Request (SAR) form below which can be emailed or posted to the contact points at the end of this policy.
If you are leaving the island and wish for your Outpatient notes to be transferred to your new medical practice, The Medical Specialist Group would be grateful if you could register with your new GP/Consultant first and ask them to contact us and request the Outpatient notes using the form below.
Out Patient Notes Request form
For more information, please visit our Your Medical Records section.
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This website contains links to other sites. Please be aware that Medical Specialist Group is not responsible for the privacy practices of other websites. We encourage users to be aware when they leave our site and to read the privacy statements of other websites.
Acceptance of these Terms and Conditions
The Medical Specialist Group is registered with the Data Protection Commissioner and is committed to comply with the Data Protection (Bailiwick of Guernsey) Law 2010.
As a Medical Practice we will only process (i.e. collect, store and use) personal data in a manner that is compatible with the Data Protection (Bailiwick of Guernsey) Law 2010. This means that we as a Data Controller and Processor will always strive to ensure that we handle personal data fairly and lawfully with justification.
The processing of personal and sensitive data is necessary for medical purposes and is undertaken by
a). a health professional; or
b). a person who in the circumstances owes a duty of confidentiality which is equivalent to that which would arise if that person were a health professional.
“Medical purposes” includes the purposes of preventative medicine, medical diagnosis, medical research, the provision of care and treatment and the management of healthcare services as other legislation may require.
If you would like to read our full Data Protection Policy please click here.
If you would like to understand more about what data is held during your patient journey and where it is held please use the following links:
Secondary Healthcare – Contract Patient Journey
Secondary Healthcare – Private Patient Journey
Secondary Healthcare – GP Referral
If you have any Data Protection questions please contact our Data Protection Officer:
Mrs Allison Dunning Tel: 01481 238565 Email: firstname.lastname@example.org