PO Box 113, Alexandra House, Les Frieteaux, St Martin's, Guernsey, GY1 3EX
Telephone:
01481 238565 Click here for full contact details »

Privacy Policy

Copying and distribution of all site material including but not limited to brand, images and textual information, is expressly forbidden.

Disclaimer

Whilst we have taken reasonable steps to ensure the information and data shown on this website is correct and accurate, we do not accept responsibility for any omissions or errors contained herein. Furthermore, we cannot be held responsible for inaccuracies of other information accessed through hypertext links used on this website.

Information collection and use – What Information do we collect about you?

The information we collect about you includes personal data (eg: name, contact details, date of birth etc.) and special categories of sensitive personal data (eg: health data, ethnic origin etc.).

Who do we collect information about you from?

We may collect information directly from you either verbally or written. We also collect information from your General Practitioner and other healthcare professionals either within Guernsey or elsewhere. We may receive information about you from the committee for Health and Social Care. We occasionally receive information about you from other States of Guernsey departments (eg: committee for Education, Sport and Culture, committee for Employment and Social Security etc.) or from voluntary sector organisations.

How do we use information about you?

We use the information we collect about you to provide you secondary care health advice and treatments. In addition, we use the information as part of our joint governance processes with Committee for Health and Social Care to investigate complaints and clinical incidents. We also use the information for billing purposes for any services not funded by the secondary healthcare contract.

We may use the information we collect for the protection of vulnerable individuals (adult and child safeguarding) and as other law requires.

If we do not collect this data about you then we may not be able to provide you the healthcare you require. We do not use the information we hold for direct marketing purposes, and do not share your information with others for this purpose.

Who do we share your information with?

To provide the advice or medical treatment you require we often need to share the information we collect about you with the committee for Health and Social Care, your General Practitioner and other Healthcare organisations within Guernsey or elsewhere.

We may share your information with your insurance company for the purposes of billing, and with our insurance company or legal advisors for the purposes of managing complaints or clinical incidents. We sometimes share your information with other clinicians not directly involved in your care to provide expert advice for the purposes of clinical care and the management of complaints or incidents.

We may occasionally share information with Education, Social Services or the Police for the protection of vulnerable individuals (adult and child safeguarding) and as other law requires.

Childrens information

This policy applies equally to both adults and children’s information.

Transfer of Information to other countries

We may need to transfer your information outside Guernsey to other jurisdictions including United Kingdom and other countries within the European Economic Area. These countries have equivalent Data Protection Laws. Outside of the United Kingdom and EEA countries we do not transfer your information to other countries without your consent.

How long do we keep your data?

We will delete your data after a period of time if it is no longer required. We follow good practice guidelines and details can be found in our ‘Records Retention Policy’. Please ask for a copy of this policy if required.

Medical Records

All patients are entitled to see their medical records held by the Medical Specialist Group.

Your rights.

If you wish to: –

  • Receive a copy of all information we hold
  • Correct any errors in the information we hold
  • Request erasure, restrictions on how your data is processed or object to processing

To receive copies of the information we hold, request corrections of errors or other ‘rights’ listed above please use the Subject Access Request (SAR) form below which can be emailed or posted to the contact points at the end of this policy.

SAR form

If you are leaving the island and wish for your Outpatient notes to be transferred to your new medical practice, The Medical Specialist Group would be grateful if you could register with your new GP/Consultant first and ask them to contact us and request the Outpatient notes using the form below.

Out Patient Notes Request form

For more information, please visit our Medical Records section.

Cookies

Cookies are text files containing small amounts of information that some websites leave on your computer. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow websites to recognise a user’s device, let users navigate between pages efficiently, remember user’s preferences, and generally improve the user experience.

We currently use the following third party cookies:

Google Analytics
Google Analytics sets a number of cookies in order to evaluate the use of our site and compile reports (web analytics).

YouTube (Google)
YouTube videos are embedded on our site. A YouTube cookie is used to provide web analytics in terms of the number of times a video has been watched or shared.

You can find out more information about cookies at www.allaboutcookies.org.

Links

This website contains links to other sites. Please be aware that Medical Specialist Group is not responsible for the privacy practices of other websites. We encourage users to be aware when they leave our site and to read the privacy statements of other websites.

Acceptance of these Terms and Conditions

By using this website you accept our Privacy Policy. If you do not agree, please do not use this website.

Data Privacy

The Medical Specialist Group is registered with the Data Protection Commissioner and is committed to comply with the Data Protection (Bailiwick of Guernsey) Law 2001.

As a Medical Practice we will only process (i.e. collect, store and use) personal data in a manner that is compatible with the Data Protection (Bailiwick of Guernsey) Law 2001. This means that we as a Data Controller and Processor will always strive to ensure that we handle personal data fairly and lawfully with justification.

The processing of personal and sensitive data is necessary for medical purposes and is undertaken by

a). a health professional; or

b). a person who in the circumstances owes a duty of confidentiality which is equivalent to that which would arise if that person were a health professional.

“Medical purposes” includes the purposes of preventative medicine, medical diagnosis, medical research, the provision of care and treatment and the management of healthcare services as other legislation may require.

If you would like to read our full Data Protection Policy please click here.

Have you considered private treatment?

Learn more about going private

If you have private health insurance or wish to pay directly for private patient care, you can ask your GP to refer you to the Medical Specialist Group as a private patient or you can ring us to request to be seen on a private basis.

  • Flexible Outpatient Times
  • Flexible Operating Dates
  • Access to Treatments not covered by the States Contract
Learn more about going private »